Refund policy

Standard Returns Policy

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.

The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.

For the return or exchange of Tervelle products purchased from any other authorized retailer please contact your retailer directly.

Returns Process (excluding Black Friday and other Promotion)

For all returns, please contact support@tervelle.com for your return label. Please quote your order number and the item that you would like to return and we will inform you of the next steps upon receipt of your email.

Return Warehouse Address:
Room 606, Building 1, Yihao Huafu, No. 61 Binhai North Avenue, Basuo Town, Dongfang City, Hainan Province
Contact Number: +86 176 2344 0102

Returns Process (Black Friday and other Promotions)

For items purchased during Black Friday or other promotional periods, the return period and process may differ from the Standard Returns Policy. Please refer to the specific terms & conditions of the promotion for the applicable return window and instructions before placing your order.

To initiate a return for promotional items, please contact support@tervelle.com with your order number and the item(s) you would like to return. We will confirm whether your item(s) are eligible for return under the promotion terms and inform you of the next steps upon receipt of your email.

If your promotional item(s) are eligible for return, please send them to the following return warehouse address:

Return Warehouse Address:
Room 606, Building 1, Yihao Huafu, No. 61 Binhai North Avenue, Basuo Town, Dongfang City, Hainan Province
Contact Number: +86 176 2344 0102

Damaged Items

If your items are received damaged, please send a photo with the damaged item along with your order number to support@tervelle.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items not received

If you have not received your full order, please contact us at support@tervelle.com with the subject line: MISSING ITEM along with your order number.